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Reputation Management

Monitor, manage, & improve your online reputation

Keep track of what your customers are saying online about you and your business with our powerful Reputation Management software.
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Compile your business reviews

Easily find and see what’s being said about your business online. Our software compiles reviews from over 100 online sources.

Improve your search ranking

Identifying online business listings that are inaccurate or missing from essential directories and online listing sources.

Competitive benchmarking

See how your business stacks up to the competition on social media outlets and local search to continue striving for improvement.

Monitor and manage all your online reviews

Automatically monitor over 100 online review sites so you never miss a review from any source. Receive notifications of new reviews so you can identify and respond to important feedback. Get important insights and benchmarks against your competitors.
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Respond to all your reviews from one place

Build your business’s brand and online reputation by responding to all your online reviews from one single dashboard. Create pre-written templates to quickly respond to reviews. Never get stuck wondering how to respond — receive intelligently recommended responses for Google and Facebook reviews to take the guesswork out of this important task.

Get business insights using artificial intelligence

Harness the power of artificial intelligence to analyze online reviews and dig deep into customer sentiment. Easy-to-understand analytics help you make smart business decisions to grow your business! Discover top trending keywords, see a timeline of notable moments in customer opinion. Plus, highlight the most positive and negative mentions using automated sentiment analysis.
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Manage all Google Q&A activity

Just like responding to reviews, engaging with Google Q&A helps boost online presence and increase customer engagement. Get notifications of new questions so you can respond quickly, ensure existing questions have accurate answers, and help customers quickly find the information about your business that they’re looking for. Stay on top of everything within one dashboard!

Get your business found online

Correct online listings, increase trust, and convert more customers. The Listings dashboard prescribes changes to your business listings to ensure that they’re correct everywhere your prospects are searching. You can even compare your business to competitors in your industry.
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Custom website widget to collect reviews and convert more customers

Allow happy customers to do the talking to help increase trust and boost sales! Customize the widget to match your brand, and easily add it to your website to collect new customer reviews and show off what happy customers are saying about you. You can even share your glowing reviews to your social media networks.

Never miss a mention of your business online

Our Reputation Management tools search every corner of the web, including blogs, news sources, and social media networks to find every mention of your business online. This creates opportunities to highlight the positive mentions or deal with the negative ones offline.

Set up keyword search terms inside your dashboard to receive relevant industry content. Reviews within your dashboard are organized so you can easily determine which ones are positive, neutral, and negative so you can take action quickly.

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Keep an eye on your competition

Leverage competitive insights to help you get ahead. Compare your business’s reputation with industry leaders, and benchmark against the industry average so you can continue to strive for improvement. Track your audience’s social engagement across time on Facebook and Twitter.

Reputation Management Tool Features

Features
Express
Pro
Manage Reviews
Facebook & Google
35+ sources
Respond to Google and Facebook reviews in-line
Review display widget
Sentiment analysis
Review statistics
Monitor listings
Facebook & Google
100+ sources
Citations
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Listing Statistics
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Competition
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Mentions
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Social Monitoring
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Frequently Asked Questions

The reputation of a business is both what they say about themselves and what others say about them. Managing reputation is nothing new; what’s new is how the internet and social media have changed the way businesses are being defined and how fast their reputations spread.

Presence management is making sure that customers can find the right information about a business online. Correct and consistent listings across directories, review sites and social networks is crucial.

With over 33 million local reviews on Yelp alone, it’s clear that customers are sharing their opinions online. Seventy-two percent of consumers say they trust online reviews as much as personal referrals, so whether it’s a testimonial, a detailed article on someone’s blog, or an offhand comment on Twitter, people are now chatting 24/7—and local business owners need to be paying attention.