marketing_tools-customer_voice

Customer Voice

Get more consistent, positive online reviews for your business
Communication tools to help you easily gather reviews by text and email to grow your business.
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Send emails and texts

Reach your customers where they are with the flexibility to request reviews from your customers by text message or email.

Improve search rankings

Gathering authentic reviews will help your business show up higher in searches more frequently so new customers can find you.

Customizable templates

Create your own personalized messages and custom templates to quickly request reviews from new and existing customers.

Gather customer feedback with personalized messages

Ensure customers are getting what they want and expect from your business. Invite them to share their experiences so you can put their valuable feedback to work. Customize your messages for emails and text messages to match your brand identity, and increase open and click-through rates.

Gather feedback on your website & all the popular review sites

Glowing reviews help your business shine in local search! Collect new reviews on third-party review sites, social media profiles, and first-party landing pages. Invite existing customers to share their experiences online so new customers know you can be trusted. Never miss a chance to collect authentic customer feedback with the Review Generation Widget on your website.

Measure performance effectively

Measure your success with a conversion funnel, and track new reviews over time. Get an at-a-glance roll-up of your company’s success or filter by specific locations.

Customer Voice Tool Features

Features
Express
Pro
Add & Import Customers
Unlimited
Unlimited
Send email review requests
15 emails per month
Unlimited
Custom Review Generation Widget
Sources to request reviews
Facebook & Google
70+ Review sites
Customize review request templates
Limit of 1
Limit of 40
Bulk send review requests
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Send automated email follow-up
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Access to purchasing SMS add-ons
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Frequently Asked Questions

Consumers often search online for a local business with recent reviews and an average review rating of at least four stars. If a business doesn’t fall into that category, there’s a good chance they’re losing potential customers to competitors. To avoid losing sales, it’s important to continuously generate positive reviews while managing the negative ones.
For local businesses, having a steady stream of recent reviews is crucial. 73% of consumers say reviews written more than 3 months ago aren’t relevant anymore. Customers want to see reviews that relate to the business as it is today.
  • Bulk upload customers
  • Unlimited email review request capabilities
  • Bulk send emails
  • Send SMS review requests, available through add-ons
  • Bulk send SMS
  • Up to 40 saved templates
  • Review generation widget
The Express version allows you to send up to 15 review requests emails per month. The Pro plan allows you to send an unlimited number of emails to request reviews from your customers.
Due to mobile service provider standards the daily limit of SMS requests is 150. If you are sending a large number of SMS requests per day, this helps prevent your number from being flagged as a spam account.

A dropped SMS request can be due to several reasons. Click on the tooltip next to the status to see a possible reason why the request was not able to send. Most likely it’s due to:

  • The phone number is a landline and is unable to receive text messages.
  • The number has blocked receiving messages from unknown numbers.
  • The phone associated with this number is turned off or unavailable.
  • The number you’re trying to send to may no longer exist.
  • And occasionally an SMS message will not be delivered due to being flagged by the mobile carrier or an unknown error. This can happen because of spam filtering by the service provider. In this case you can wait a moment and try to send the message again.
The email address used will be in the format of noreply+businessname@smblogin.com. Your business name will be automatically substituted in for “businessname”. This email address is used in order to send the requests from our mail server which has the proper certifications for sending a bulk amount of emails without getting bounced. You still have the ability to add a custom email to the “reply email” field in your request templates. This will allow your customers to reply to whatever email address you choose.
When yout have activated the SMS add-on and you’re ready to start sending SMS requests, we’ll do a search for available numbers with the area code of your business and select one to assign to your account. In the case that there are no available numbers with the same area code, we choose the next closest location. For example, there are three area codes that cover the greater Phoenix area, if your area code is unavailable we will choose another area code near you. It will be a 10 digit phone number.